Freitag, 13. Dezember 2013

Client Services Manager

(•-) Hiring ••► Client Services Manager (m/f)  - SaaS Solutions - Frankfurt 

International Executive Recruiting – IER, is an executive search company dedicated to helping organizations to find the best executive management professionals in Germany, Europe and worldwide. The international network with a unique search process gives IER an edge over many other executive search firms.

We are seeking for our international client a Client Services Manager (m/f).
Our client is a global technology provider.

§  Responsible for the coordination and completion of projects as assigned to them by a more senior member of the team and/or management
§  Learn company`s products and customer use cases
§  Set up company`s solutions to meet customer’s needs and enable customer success, including setting up user permissions and managing data uploads
§  Participate in project kick off calls to understand needs, define project plan and answer customer inquiries
§  May advise clients on best-practices
§  Coordinate offline archive process when a customer’s exchange is closed
§  Other projects and task as needed

§  A Bachelor’s degree
§  Presentation and communication skills
§  Very good MS Office and computer knowledge
§  Call center and complaint handling/dispute resolution experience
§  Experience in Supporting SaaS Solutions
§  Fluent German and English language skills


§  Frankfurt/Main

If you are interested in this position, please apply under:

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