(•‿-) Hiring ••► Client Services Manager (m/f) - SaaS Solutions - Frankfurt
International Executive Recruiting – IER, http://www.ier-network.com is an executive search company dedicated to helping organizations to find the best executive management professionals in Germany, Europe and worldwide. The international network with a unique search process gives IER an edge over many other executive search firms.
We are seeking for our international client a Client Services Manager (m/f).
Our client is a global technology provider.
§ Responsible for the coordination and completion of projects as assigned to them by a more senior member of the team and/or management
§ Learn company`s products and customer use cases
§ Set up company`s solutions to meet customer’s needs and enable customer success, including setting up user permissions and managing data uploads
§ Participate in project kick off calls to understand needs, define project plan and answer customer inquiries
§ May advise clients on best-practices
§ Coordinate offline archive process when a customer’s exchange is closed
§ Other projects and task as needed
ABOUT YOU - YOU HAVE:
§ A Bachelor’s degree
§ Presentation and communication skills
§ Very good MS Office and computer knowledge
§ Call center and complaint handling/dispute resolution experience
§ Experience in Supporting SaaS Solutions
§ Fluent German and English language skills
PLACE OF WORK:
If you are interested in this position, please apply under: http://bit.ly/1c6sKNU