(•‿-) Hiring
••► Client Services Manager (m/f) - SaaS
Solutions - Frankfurt
International
Executive Recruiting – IER, http://www.ier-network.com is an executive search company dedicated to helping organizations to
find the best executive management professionals in Germany, Europe and worldwide.
The international network with a unique search process gives IER an edge over
many other executive search firms.
We are seeking for our international
client a Client Services Manager (m/f).
Our client is a global technology
provider.
ASSIGNMENT
DESCRIPTON:
§ Responsible for the coordination and completion of projects as
assigned to them by a more senior member of the team and/or management
§ Learn company`s products and customer use cases
§ Set up company`s solutions to meet customer’s needs and enable
customer success, including setting up user permissions and managing data uploads
§ Participate in project kick off calls to understand needs,
define project plan and answer customer inquiries
§ May advise clients on best-practices
§ Coordinate offline archive process when a customer’s exchange is
closed
§ Other projects and task as needed
ABOUT YOU -
YOU HAVE:
§ A Bachelor’s degree
§ Presentation and communication skills
§ Very good MS Office and computer knowledge
§ Call center and complaint handling/dispute resolution experience
§ Experience in Supporting SaaS Solutions
§ Fluent German and English language skills
PLACE OF WORK:
§ Frankfurt/Main
If you are interested in this position, please apply under: http://bit.ly/1c6sKNU
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